Single-source Solution for Medical Equipment Technical Service and Support in Anesthesia, O.R., Respiratory, Central Services, and Critical Care Departments
Headquartered in Clearwater, Florida, Mercury Medical has been a trusted source for over 50 years of providing Clinical Equipment sales and service. The Biomedical Services Division is your single-source solution for medical equipment technical service and support in Anesthesia, O.R., Respiratory, Central Services, and Critical Care departments. We back up our stellar reputation for meeting high customer expectations by extending a full warranty on all services and repairs. By maintaining equipment inventory and repair parts for our customers throughout the United States, we can rapidly respond to resolve your service and repair issues.
We pride ourselves as a fully insured Independent Service Organization with the knowledge and skills to repair the vast majority of your clinical equipment service needs.
Field Service: Factory Trained, Experienced Technicians Provide Fast On-Site Service
Our Field Service Technicians are all factory trained by the Original Equipment Manufacturers and have an average of 20 plus years of experience. We use only new OEM parts and certified test equipment that is N.I.S.T. traceable to meet your JCAHO, AAAHC and AHCA requirements.
Experienced technicians are strategically placed throughout the southeast to provide fast on-site service, usually within the same day. Not only do we provide warranties on repair services, we also provide warranty service on all new and refurbished equipment that we sell.
Our Field Service Engineers provide:
- Technical Phone Support
- On-site Preventive Maintenance Services
- On-site Corrective Repair Services
- Annual Equipment Audits
- Trace-Gas Monitoring and Testing
Mercury Medical’s Biomedical Services department offers Full, Standard, and Basic Service Agreements to meet your budgeted service needs.
Computerized Asset Management System
Our computerized asset management system assists your facility with your asset records, keeping your facility compliant with applicable governing regulatory agencies such as JCAHO, AHCA & AAAHC. Contracted customers receive on-site support and guidance from one of our experienced technicians. We help answer questions and explain documented procedures during equipment inspection audits. All Service Requests are sent to the customer electronically via email for easy storage and accessibility.
Biomedical Depot Repairs Portable Medical Equipment
For smaller, portable clinical equipment, we offer depot repair service for hospitals and surgery centers all over the U.S. and Canada. Depot repair estimates and loaner equipment are provided to our customers at no charge. Our Biomedical expertise ensures that your clinical equipment is kept at original manufacturer’s standards, further protecting your equipment investments. Mercury Medical’s Biomedical Services department offers Full, Standard, and Basic Service Agreements to meet your service needs.
Our field technician experts service the following manufacturer products:
- Drager Medical
- Datascope (Mindray)
- Ohio Medical
- Flight Medical
- Augustine Medical
One Stop Service Provider
Mercury Medical’s Biomedical Services offers an affordable way to meet your clinical equipment needs without compromising quality or patient safety. Let us be your One Stop Service provider for all your clinical equipment. We provide service on the following types equipment:
- Anesthesia Machines
- Patient Monitors
- O.R. Lights & Tables
- Electrical Surgical Units
- EKG machines
- Sterilizers and Blanket Warmers
- Infusion Pumps
- Respiratory Ventilators and Respirometers
- Oxygen Blenders & Suction Regulators